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Privacy Policy

OUR PRIVACY POLICY

Last updated: September 29, 2025

 

 

This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

 

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.

 

 

Interpretation and Definitions

 

Interpretation

The words whose initial letters are capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

 

Definitions

For the purposes of this Privacy Policy:

 

Account means a unique account created for You to access our Service or parts of our Service.

 

Affiliate means an entity that controls, is controlled by, or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.

 

Business, for the purpose of CCPA/CPRA, refers to the Company as the legal entity that collects Consumers’ personal information and determines the purposes and means of the processing of Consumers’ personal information, or on behalf of which such information is collected and that alone, or jointly with others, determines the purposes and means of the processing of consumers’ personal information, that does business in the State of California.

 

CCPA and/or CPRA refers to the California Consumer Privacy Act (the “CCPA”) as amended by the California Privacy Rights Act of 2020 (the “CPRA”).

 

Company (referred to as either “the Company”, “We”, “Us” or “Our” in this Agreement) refers to Altum Services , C16/14, 32-086 Wegrzce, Poland .

 

For the purposes of the GDPR, the Company is the Data Controller.

 

Consumer, for the purpose of the CCPA/CPRA, means a natural person who is a California resident. A resident, as defined in the law, includes (1) every individual who is in the USA for other than a temporary or transitory purpose, and (2) every individual who is domiciled in the USA who is outside the USA for a temporary or transitory purpose.

 

Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.

 

Country refers to: Poland

 

Data Controller, for the purposes of the GDPR (General Data Protection Regulation), refers to the Company as the legal person which alone or jointly with others determines the purposes and means of the processing of Personal Data.

 

Device means any device that can access the Service such as a computer, a cell phone or a digital tablet.

 

Do Not Track (DNT) is a concept that has been promoted by US regulatory authorities, in particular the U.S. Federal Trade Commission (FTC), for the Internet industry to develop and implement a mechanism for allowing internet users to control the tracking of their online activities across websites.

 

Facebook Fan Page is a public profile named Via Poland Travel specifically created by the Company on the Facebook social network, accessible from https://www.facebook.com/ViaPolandTravel

 

GDPR refers to EU General Data Protection Regulation.

 

Personal Data is any information that relates to an identified or identifiable individual.

 

For the purposes of GDPR, Personal Data means any information relating to You such as a name, an identification number, location data, online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity.

For the purposes of the CCPA/CPRA, Personal Data means any information that identifies, relates to, describes or is capable of being associated with, or could reasonably be linked, directly or indirectly, with You.

 

Service refers to the Website.

 

Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used. For the purposes of the GDPR, Service Providers are considered Data Processors.

 

Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).

 

Website refers to Via Poland Travel , accessible from www.viapolandtravel.com

 

You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

 

Under GDPR, You can be referred to as the Data Subject or as the User as you are the individual using the Service.

 

 

 

 

Collecting and Using Your Personal Data

 

Types of Data Collected

 

Personal Data

While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

 

Email address

First name and last name

Phone number

Address, State, Province, ZIP/Postal code, City

Bank account information in order to pay for products and/or services within the Service

Usage Data

When You pay for a product and/or a service via bank transfer, We may ask You to provide information to facilitate this transaction and to verify Your identity. Such information may include, without limitation:

  • Date of birth
  • Passport or National ID card
  • Bank card statement
  • Other information linking You to an address

 

 

Usage Data

Usage Data is collected automatically when using the Service.

 

Usage Data may include information such as Your Device’s Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.

 

When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device’s unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.

 

We may also collect information that Your browser sends whenever You visit Our Service or when You access the Service by or through a mobile device.

 

 

Tracking Technologies and Cookies

 

We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies We use include beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

 

  • Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.

 

  • Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

 

Cookies can be “Persistent” or “Session” Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser. You can learn more about cookies on TermsFeed website article.

 

 

We use both Session and Persistent Cookies for the purposes set out below:

 

 

Necessary / Essential Cookies

Type: Session Cookies

Administered by: Us

Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.

 

 

Cookies Policy / Notice Acceptance Cookies

Type: Persistent Cookies

Administered by: Us

Purpose: These Cookies identify if users have accepted the use of cookies on the Website.

 

 

Functionality Cookies

Type: Persistent Cookies

Administered by: Us

Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference.

 

The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.

 

For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.

 

 

 

 

Use of Your Personal Data

 

The Company may use Personal Data for the following purposes:

 

To provide and maintain our Service, including to monitor the usage of our Service.

 

To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.

 

For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.

 

To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application’s push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.

 

To provide You with news, special offers, and general information about other goods, services and events which We offer that are similar to those that you have already purchased or inquired about unless You have opted not to receive such information.

 

To manage Your requests: To attend and manage Your requests to Us.

 

For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.

 

For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

 

 

 

We may share Your personal information in the following situations:

 

  • With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, for payment processing, to contact You.

 

  • For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.

 

  • With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.

 

  • With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.

 

  • With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.

 

  • With Your consent: We may disclose Your personal information for any other purpose with Your consent.

 

 

 

 

Retention of  Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer periods.

 

 

 

 

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company’s operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ from those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

 

 

 

Delete Your Personal Data

You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.

Our Service may give You the ability to delete certain information about You from within the Service.

You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.

Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.

 

 

 

Disclosure of Your Personal Data

 

Business Transactions

If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.

 

Law enforcement

Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).

 

Other legal requirements

The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation
  • Protect and defend the rights or property of the Company
  • Prevent or investigate possible wrongdoing in connection with the Service
  • Protect the personal safety of Users of the Service or the public
  • Protect against legal liability

 

 

 

Security of  Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially reasonable means to protect Your Personal Data, We cannot guarantee its absolute security.

 

 

 

 

 

Detailed Information on the Processing of Your Personal Data

The Service Providers We use may have access to Your Personal Data. These third-party vendors collect, store, use, process and transfer information about Your activity on Our Service in accordance with their Privacy Policies.

 

 

Email Marketing

We may use Your Personal Data to contact You with newsletters, marketing or promotional materials and other information that may be of interest to You.

You may opt-out of receiving any, or all, of these communications from Us by following the unsubscribe link or instructions provided in any email We send or by contacting Us.

 

We may use Email Marketing Service Providers to manage and send emails to You.

 

Thunderbird

Their Privacy Policy can be viewed at https://www.thunderbird.net/en-US/privacy/

 

 

 

Payments

We may provide paid products and/or services within the Service. In that case, we may use third-party services for payment processing (e.g. payment processors).

 

 

We will not store or collect Your payment card details. That information is provided directly to Our third-party payment processors whose use of Your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

 

 

When You use Our Service to pay a product and/or service via bank transfer, We may ask You to provide information to facilitate this transaction and to verify Your identity.

 

 

 

 

GDPR Privacy

Legal Basis for Processing Personal Data under GDPR

 

We may process Personal Data under the following conditions:

 

 

  • Consent: You have given Your consent for processing Personal Data for one or more specific purposes.
  • Performance of a contract: Provision of Personal Data is necessary for the performance of an agreement with You and/or for any pre-contractual obligations thereof.
  • Legal obligations: Processing Personal Data is necessary for compliance with a legal obligation to which the Company is subject.
  • Vital interests: Processing Personal Data is necessary in order to protect Your vital interests or of another natural person.
  • Public interests: Processing Personal Data is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Company.
  • Legitimate interests: Processing Personal Data is necessary for the purposes of the legitimate interests pursued by the Company.

 

 

In any case, the Company will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.

 

 

 

 

 

Your Rights under the GDPR

The Company undertakes to respect the confidentiality of Your Personal Data and to guarantee You can exercise Your rights.

 

You have the right under this Privacy Policy, and by law if You are within the EU, to:

  • Request access to Your Personal Data. The right to access, update or delete the information We have on You. Whenever made possible, you can access, update or request deletion of Your Personal Data directly within Your account settings section. If you are unable to perform these actions yourself, please contact Us to assist You. This also enables You to receive a copy of the Personal Data We hold about You.

 

  • Request correction of the Personal Data that We hold about You. You have the right to have any incomplete or inaccurate information We hold about You corrected.

 

  • Object to processing of Your Personal Data. This right exists where We are relying on a legitimate interest as the legal basis for Our processing and there is something about Your particular situation, which makes You want to object to our processing of Your Personal Data on this ground. You also have the right to object where We are processing Your Personal Data for direct marketing purposes.

 

  • Request erasure of Your Personal Data. You have the right to ask Us to delete or remove Personal Data when there is no good reason for Us to continue processing it.

 

  • Request the transfer of Your Personal Data. We will provide to You, or to a third-party You have chosen, Your Personal Data in a structured, commonly used, machine-readable format. Please note that this right only applies to automated information which You initially provided consent for Us to use or where We used the information to perform a contract with You.

 

  • Withdraw Your consent. You have the right to withdraw Your consent on using your Personal Data. If You withdraw Your consent, We may not be able to provide You with access to certain specific functionalities of the Service.

 

 

Exercising of Your GDPR Data Protection Rights

You may exercise Your rights of access, rectification, cancellation and opposition by contacting Us. Please note that we may ask You to verify Your identity before responding to such requests. If You make a request, We will try our best to respond to You as soon as possible.

You have the right to complain to a Data Protection Authority about Our collection and use of Your Personal Data. For more information, if You are in the European Economic Area (EEA), please contact Your local data protection authority in the EEA.

 

 

 

Facebook Fan Page

 

Data Controller for the Facebook Fan Page

The Company is the Data Controller of Your Personal Data collected while using the Service. As operator of the Facebook Fan Page https://www.facebook.com/ViaPolandTravel, the Company and the operator of the social network Facebook are Joint Controllers.

 

The Company has entered into agreements with Facebook that define the terms for use of the Facebook Fan Page, among other things. These terms are mostly based on the Facebook Terms of Service: https://www.facebook.com/terms.php

 

Visit the Facebook Privacy Policy https://www.facebook.com/policy.php for more information about how Facebook manages Personal data or contact Facebook online, or by mail: Meta Platforms, Inc. ATTN, Privacy Operations, 1601 Willow Road, Menlo Park, CA 94025, United States.

 

 

 

Facebook Insights

We use the Facebook Insights function in connection with the operation of the Facebook Fan Page and on the basis of the GDPR, in order to obtain anonymized statistical data about Our users.

 

For this purpose, Facebook places a Cookie on the device of the user visiting Our Facebook Fan Page. Each Cookie contains a unique identifier code and remains active for a period of two years, except when it is deleted before the end of this period.

 

Facebook receives, records and processes the information stored in the Cookie, especially when the user visits the Facebook services, services that are provided by other members of the Facebook Fan Page and services by other companies that use Facebook services.

 

 

For more information on the privacy practices of Facebook, please visit Facebook Privacy Policy here: https://www.facebook.com/privacy/explanation

 

 

 

 

 

CCPA/CPRA Privacy Notice (California Privacy Rights)

This privacy notice section for California residents supplements the information contained in Our Privacy Policy and it applies solely to all visitors, users, and others who reside in the State of California.

 

 

Categories of Personal Information Collected

We collect information that identifies, relates to, describes, references, is capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular Consumer or Device. The following is a list of categories of personal information which we may collect or may have been collected from California residents within the last twelve (12) months.

 

 

 

Please note that the categories and examples provided in the list below are those defined in the CCPA/CPRA. This does not mean that all examples of that category of personal information were in fact collected by Us, but reflects our good faith belief to the best of Our knowledge that some of that information from the applicable category may be and may have been collected. For example, certain categories of personal information would only be collected if You provided such personal information directly to Us.

 

 

 

Category A: Identifiers.

Examples: A real name, alias, postal address, unique personal identifier, online identifier, Internet Protocol address, email address, account name, driver’s license number, passport number, or other similar identifiers.

Collected: Yes.

 

 

Category B: Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)).

Examples: A name, signature, Social Security number, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, insurance policy number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information, medical information, or health insurance information. Some personal information included in this category may overlap with other categories.

Collected: Yes.

 

 

Category C: Protected classification characteristics under California or federal law.

Examples: Age (40 years or older), race, color, ancestry, national origin, citizenship, religion or creed, marital status, medical condition, physical or mental disability, sex (including gender, gender identity, gender expression, pregnancy or childbirth and related medical conditions), sexual orientation, veteran or military status, genetic information (including familial genetic information).

Collected: No.

 

 

Category D: Commercial information.

Examples: Records and history of products or services purchased or considered.

Collected: Yes.

 

 

Category E: Biometric information.

Examples: Genetic, physiological, behavioral, and biological characteristics, or activity patterns used to extract a template or other identifier or identifying information, such as, fingerprints, faceprints, and voiceprints, iris or retina scans, keystroke, gait, or other physical patterns, and sleep, health, or exercise data.

Collected: No.

 

 

Category F: Internet or other similar network activity.

Examples: Interaction with our Service or advertisement.

Collected: Yes.

 

 

Category G: Geolocation data.

Examples: Approximate physical location.

Collected: No.

 

 

Category H: Sensory data.

Examples: Audio, electronic, visual, thermal, olfactory, or similar information.

Collected: No.

 

 

Category I: Professional or employment-related information.

Examples: Current or past job history or performance evaluations.

Collected: No.

 

 

Category J: Non-public education information (per the Family Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part 99)).

Examples: Education records directly related to a student maintained by an educational institution or party acting on its behalf, such as grades, transcripts, class lists, student schedules, student identification codes, student financial information, or student disciplinary records.

Collected: No.

 

 

Category K: Inferences drawn from other personal information.

Examples: Profile reflecting a person’s preferences, characteristics, psychological trends, predispositions, behavior, attitudes, intelligence, abilities, and aptitudes.

Collected: No.

 

 

Category L: Sensitive personal information.

Examples: Account login and password information, geolocation data.

Collected: Yes.

 

 

 

Under CCPA/CPRA, personal information does not include:

  • Publicly available information from government records
  • Deidentified or aggregated consumer information
  • Information excluded from the CCPA/CPRA’s scope, such as:
  • Health or medical information covered by the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and the California Confidentiality of Medical Information Act (CMIA) or clinical trial data
  • Personal Information covered by certain sector-specific privacy laws, including the Fair Credit Reporting Act (FRCA), the Gramm-Leach-Bliley Act (GLBA) or California Financial Information Privacy Act (FIPA), and the Driver’s Privacy Protection Act of 1994

 

 

 

 

 

 

Sources of Personal Information

We obtain the categories of personal information listed above from the following categories of sources:

 

  • Directly from You. For example, from the forms You complete on our Service, preferences You express or provide through our Service, or from Your purchases on our Service.

 

  • Indirectly from You. For example, from observing Your activity on our Service.

 

  • Automatically from You. For example, through cookies We or our Service Providers set on Your Device as You navigate through our Service.

 

  • From Service Providers. For example, third-party vendors for payment processing, or other third-party vendors that We use to provide the Service to You.

 

 

 

Use of Personal Information

We may use or disclose personal information We collect for “business purposes” or “commercial purposes” (as defined under the CCPA/CPRA), which may include the following examples:

 

  • To operate our Service and provide You with Our Service.

 

  • To provide You with support and to respond to Your inquiries, including to investigate and address Your concerns and monitor and improve our Service.

 

  • To fulfill or meet the reason You provided the information. For example, if You share Your contact information to ask a question about our Service, We will use that personal information to respond to Your inquiry. If You provide Your personal information to purchase a product or service, We will use that information to process Your payment and facilitate delivery.

 

  • To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.

 

  • As described to You when collecting Your personal information or as otherwise set forth in the CCPA/CPRA.

 

  • For internal administrative and auditing purposes.

 

  • To detect security incidents and protect against malicious, deceptive, fraudulent or illegal activity, including, when necessary, to prosecute those responsible for such activities.

 

  • Other one-time uses.

 

 

 

 

Please note that the examples provided above are illustrative and not intended to be exhaustive. For more details on how we use this information, please refer to the “Use of Your Personal Data” section.

 

If We decide to collect additional categories of personal information or use the personal information We collected for materially different, unrelated, or incompatible purposes, We will update this Privacy Policy.

 

 

 

 

 

Disclosure of Personal Information

We may use or disclose and may have used or disclosed in the last twelve (12) months the following categories of personal information for business or commercial purposes:

 

 

  • Category A: Identifiers
  • Category B: Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e))
  • Category D: Commercial information
  • Category F: Internet or other similar network activity

 

Please note that the categories listed above are those defined in the CCPA/CPRA. This does not mean that all examples of that category of personal information were in fact disclosed, but reflects our good faith belief to the best of our knowledge that some of that information from the applicable category may be and may have been disclosed.

 

 

When We disclose personal information for a business purpose or a commercial purpose, We enter a contract that describes the purpose and requires the recipient to both keep that personal information confidential and not use it for any purpose except performing the contract.

 

 

 

Sharing of Personal Information

We may share, and have shared in the last twelve (12) months, Your personal information identified in the above categories with the following categories of third parties:

 

  • Service Providers

 

  • Payment processors

 

  • Our affiliates

 

  • Our business partners

 

  • Third party vendors to whom You or Your agents authorize Us to disclose Your personal information in connection with products or services We provide to You

 

 

 

Sale of Personal Information

As defined in the CCPA/CPRA, “sell” and “sale” mean selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, a Consumer’s personal information by the Business to a third party for valuable consideration. This means that We may have received some kind of benefit in return for sharing personal information, but not necessarily a monetary benefit.

 

 

We do not sell personal information as the term sell is commonly understood. We do allow Service Providers to use Your personal information for the business purposes described in Our Privacy Policy, and these may be deemed a sale under CCPA/CPRA.

 

 

We may sell and may have sold in the last twelve (12) months the following categories of personal information:

 

  • Category A: Identifiers
  • Category B: Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e))
  • Category D: Commercial information
  • Category F: Internet or other similar network activity

 

Please note that the categories listed above are those defined in the CCPA/CPRA. This does not mean that all examples of that category of personal information were in fact sold, but reflects our good faith belief to the best of Our knowledge that some of that information from the applicable category may be and may have been shared for value in return.

 

 

 

 

Sale of Personal Information of Minors Under 16 Years of Age

 

We do not knowingly collect personal information from minors under the age of 16 through our Service, although certain third party websites that we link to may do so. These third-party websites have their own terms of use and privacy policies and We encourage parents and legal guardians to monitor their children’s Internet usage and instruct their children to never provide information on other websites without their permission.

 

 

 

We do not sell the personal information of Consumers We actually know are less than 16 years of age, unless We receive affirmative authorization (the “right to opt-in”) from either the Consumer who is between 13 and 16 years of age, or the parent or guardian of a Consumer less than 13 years of age. Consumers who opt-in to the sale of personal information may opt-out of future sales at any time. To exercise the right to opt-out, You (or Your authorized representative) may submit a request to Us by contacting Us.

 

If You have reason to believe that a child under the age of 13 (or 16) has provided Us with personal information, please contact Us with sufficient detail to enable Us to delete that information.

 

 

 

 

Your Rights under the CCPA/CPRA

 

 

The CCPA/CPRA provides California residents with specific rights regarding their personal information. If You are a resident of California, You have the following rights:

 

  • The right to notice. You have the right to be notified which categories of Personal Data are being collected and the purposes for which the Personal Data is being used.

 

  • The right to know/access. Under CCPA/CPRA, You have the right to request that We disclose information to You about Our collection, use, sale, disclosure for business purposes and share of personal information. Once We receive and confirm Your request, We will disclose to You:

 

  • The categories of personal information We collected about You

 

  • The categories of sources for the personal information We collected about You

 

  • Our business or commercial purposes for collecting or selling that personal information

 

  • The categories of third parties with whom We share that personal information

 

  • The specific pieces of personal information We collected about You

 

  • If we sold Your personal information or disclosed Your personal information for a business purpose, We will disclose to You:

 

  • The categories of personal information categories sold

 

  • The categories of personal information categories disclosed

 

  • The right to say no to the sale or sharing of Personal Data (opt-out). You have the right to direct Us to not sell Your personal information. To submit an opt-out request, please see the “Do Not Sell My Personal Information” section or contact Us.

 

  • The right to correct Personal Data. You have the right to correct or rectify any inaccurate personal information about You that We collected. Once We receive and confirm Your request, We will use commercially reasonable efforts to correct (and direct our Service Providers to correct) Your personal information, unless an exception applies.

 

  • The right to limit use and disclosure of sensitive Personal Data. You have the right to request to limit the use or disclosure of certain sensitive personal information We collected about You, unless an exception applies. To submit, please see the “Limit the Use or Disclosure of My Sensitive Personal Information” section or contact Us.

 

  • The right to delete Personal Data. You have the right to request the deletion of Your Personal Data under certain circumstances, subject to certain exceptions. Once We receive and confirm Your request, We will delete (and direct Our Service Providers to delete) Your personal information from our records, unless an exception applies. We may deny Your deletion request if retaining the information is necessary for Us or Our Service Providers to:

 

  • Complete the transaction for which We collected the personal information, provide a good or service that You requested, take actions reasonably anticipated within the context of our ongoing business relationship with You, or otherwise perform our contract with You.

 

  • Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activity, or prosecute those responsible for such activities.

 

  • Debug products to identify and repair errors that impair existing intended functionality.

 

  • Exercise free speech, ensure the right of another consumer to exercise their free speech rights, or exercise another right provided for by law.

 

  • Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et. seq.).

 

  • Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that adheres to all other applicable ethics and privacy laws, when the information’s deletion may likely render impossible or seriously impair the research’s achievement, if You previously provided informed consent.

 

  • Enable solely internal uses that are reasonably aligned with consumer expectations based on Your relationship with Us.

 

  • Comply with a legal obligation.

 

  • Make other internal and lawful uses of that information that are compatible with the context in which You provided it.

 

  • The right not to be discriminated against. You have the right not to be discriminated against for exercising any of Your consumer’s rights, including by:

 

  • Denying goods or services to You

 

  • Charging different prices or rates for goods or services, including the use of discounts or other benefits or imposing penalties

 

  • Providing a different level or quality of goods or services to You

 

  • Suggesting that You will receive a different price or rate for goods or services or a different level or quality of goods or services

 

 

 

 

Exercising Your CCPA/CPRA Data Protection Rights

 

Please see the “Do Not Sell My Personal Information” section and “Limit the Use or Disclosure of My Sensitive Personal Information” section for more information on how to opt out and limit the use of sensitive information collected.

 

Additionally, in order to exercise any of Your rights under the CCPA/CPRA, and if You are a California resident, You can contact Us:

 

 

By email: office@viapolandtravel.com

By visiting this page on our website: www.viapolandtravel.com

 

 

Only You, or a person registered with the California Secretary of State that You authorize to act on Your behalf, may make a verifiable request related to Your personal information.

 

Your request to Us must:

  • Provide sufficient information that allows Us to reasonably verify You are the person about whom We collected personal information or an authorized representative

 

  • Describe Your request with sufficient detail that allows Us to properly understand, evaluate, and respond to it

 

 

 

We cannot respond to Your request or provide You with the required information if We cannot:

  • Verify Your identity or authority to make the request

 

  • And confirm that the personal information relates to You

 

We will disclose and deliver the required information free of charge within 45 days of receiving Your verifiable request. The time period to provide the required information may be extended once by an additional 45 days when reasonably necessary and with prior notice.

 

Any disclosures We provide will only cover the 12-month period preceding the verifiable request’s receipt.

 

For data portability requests, We will select a format to provide Your personal information that is readily usable and should allow You to transmit the information from one entity to another entity without hindrance.

 

 

 

Do Not Sell My Personal Information

As defined in the CCPA/CPRA, “sell” and “sale” mean selling, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, a Consumer’s personal information by the Business to a third party for valuable consideration. This means that We may have received some kind of benefit in return for sharing personal information, but not necessarily a monetary benefit.

We do not sell personal information as the term sell is commonly understood. We do allow Service Providers to use Your personal information for the business purposes described in Our Privacy Policy, and these may be deemed a sale under CCPA/CPRA.

You have the right to opt-out of the sale of Your personal information. Once We receive and confirm a verifiable consumer request from You, we will stop selling Your personal information. To exercise Your right to opt-out, please contact Us.

 

 

 

Limit the Use or Disclosure of My Sensitive Personal Information

If You are a California resident, You have the right to limit the use and disclosure of Your sensitive personal information to that use which is necessary to perform the services or provide the goods reasonably expected by an average consumer who requests such services or goods.

We collect, use and disclose sensitive personal information in ways that are necessary to provide the Service. For more information on how We use Your personal information, please see the “Use of Your Personal Data” section or contact us.

 

 

 

“Do Not Track” Policy as Required by California Online Privacy Protection Act (CalOPPA)

 

Our Service does not respond to Do Not Track signals.

 

However, some third-party websites do keep track of Your browsing activities. If You are visiting such websites, You can set Your preferences in Your web browser to inform websites that You do not want to be tracked. You can enable or disable DNT by visiting the preferences or settings page of Your web browser.

 

 

 

 

Your California Privacy Rights (California’s Shine the Light law)

 

Under California Civil Code Section 1798 (California’s Shine the Light law), California residents with an established business relationship with us can request information once a year about sharing their Personal Data with third parties for the third parties’ direct marketing purposes.

 

 

If you’d like to request more information under the California Shine the Light law, and if You are a California resident, You can contact Us using the contact information provided below.

 

 

 

California Privacy Rights for Minor Users (California Business and Professions Code Section 22581)

 

California Business and Professions Code Section 22581 allows California residents under the age of 18 who are registered users of online sites, services or applications to request and obtain removal of content or information they have publicly posted.

 

 

To request removal of such data, and if You are a California resident, You can contact Us using the contact information provided below, and include the email address associated with Your account.

 

 

Be aware that Your request does not guarantee complete or comprehensive removal of content or information posted online and that the law may not permit or require removal in certain circumstances.

 

 

 

Children’s Privacy

 

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.

 

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent’s consent before We collect and use that information.

 

 

 

 

 

Links to Other Websites

Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party’s site. We strongly advise You to review the Privacy Policy of every site You visit.

 

We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.

 

 

 

 

Changes to this Privacy Policy

 

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

 

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the “Last updated” date at the top of this Privacy Policy.

 

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

 

 

 

 

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

 

By email: office@viapolandtravel.com

By visiting this page on our website: www.viapolandtravel.com
Terms & Conditions

Terms & Conditions

GENERAL PROVISIONS:

 

Owner of the Service:

The ViaPolandTravel.com website, hereinafter referred to as the ‘Service’ or ‘Via Poland Travel’, is operated by ALTUM SERVICES Katarzyna Tatar with its registered office at C16/14, 32-086 Wegrzce, Poland.

The Altum Services tax number (NIP) is PL513 003 94 92., REGON 120869073.

Altum Services is registered in the Register of Tourism Organizers and Intermediaries for Malopolskie Voivodeship , nr Z/52/2023.

Altum Services holds an obligatory tour operator insurance issued by Compensa Vienna Insurance Group Nr 0045/54443.

Altum Services is an incoming tour operator providing services in accordance with Polish law.

 

 

 

PURPOSE AND SCOPE OF SERVICES:

The Service is intended to present the tourism services offered by Via Poland Travel and enable users (hereinafter referred to as ‘Users’ or ‘Clients’) to book and purchase tours, tourist events, and related tourism services. Through the Service, Via Poland Travel offers, among others, travel packages, sightseeing tours, guided tours, transfers, and other tourism-related services within Poland and other countries in accordance with the descriptions in the offerings.

 

 

ACCEPTANCE OF TERMS AND CONDITIONS:

Using the Service, including booking and payment for the tour, means acceptance of these Terms and Conditions. The User agrees to comply with the provisions of these Terms and Conditions from the moment they begin using the Service.

The Terms and Conditions are available free of charge on the website and can be downloaded, saved, and printed by the User at any time.

 

 

RULES FOR USING THE WEBSITE:

Users use the Service voluntarily and at their own risk, agreeing to use it in a manner consistent with the law, good manners, and the provisions of these Terms and Conditions. In particular, the following actions are prohibited:

  • Providing illegal content: The User may not submit or publish through the Service any content that is unlawful, infringes on the rights of others, or is against good manners, including offensive, vulgar, or third-party rights-violating content.
    • Disrupting the Service’s operation: Users may not undertake actions that could hinder or destabilize the Service’s functioning (e.g., interfering with the site’s code, introducing malicious software, attempting unauthorized access to systems, etc.).
    • Using content: The content of the Service (texts, photos, graphics, website layout, and other elements) is protected by copyright and intellectual property laws. Users may use this material solely for personal, non-commercial purposes. Any copying, distribution, or use of the Service’s content for other purposes requires prior written consent from Via Poland Travel
    • Accuracy of data: When making a reservation or filling out forms on the website, the User agrees to provide true, current, and complete information. Impersonating other individuals or providing false information in the booking process is prohibited.
    • Respecting others’ rights: The User is required to respect the rights of other users of the Service and third parties. In particular, they should refrain from actions that violate the privacy of other Users or misuse communication channels (e.g. contact forms) for spamming or marketing purposes without the recipient’s consent.

 

Via Poland Travel makes efforts to ensure the Service operates continuously and without errors; however, there may be temporary limitations (e.g., due to maintenance or issues outside Via Poland Travel’s control). Via Poland Travel is not responsible for temporary service interruptions or any damages resulting from technical disruptions beyond its control. The information presented on the Service (e.g. descriptions of tours, prices) is regularly updated and accurate, but occasional errors or outdated information may occur. In case of doubts regarding the offer, the User should contact Via Poland Travel for verification. The marketing materials and descriptions of offers on the Service do not constitute a commercial offer under the Civil Code, but an invitation to enter into an agreement.

 

 

 

 

TOUR DEFINITION:

Private tours, customized tours, tailor-made tours – tours that last minimum one day and include at least 2 different services.

 

 

PRICE FOR THE TOUR:

The prices are given in an email offer. The prices are calculated and debited in Polish Zloty (PLN), USD or EURO.

Airfares, passport and visa fees, travel and cancellation insurance, excess luggage charges, airport taxes, extra meals, tips, laundry, drinks, medical expenses, optional activities or anything that is not listed in the Contract and any items of a personal nature are not included in your trip price.

 

 

PAYMENT POLICY:

To confirm the booking, a non-refundable deposit of 20% of the price is required.

The remaining balance is paid 40 days prior to the start date.

 

 

 

CANCELLATION POLICY:

Travel arrangements of any Traveler may be canceled at any time by written notice sent directly to Via Poland Travel.

 

Please note that if you cancel your travel arrangements:

  • 40 days or more prior to the departure date, the cancellation fee is 20% of the total price of the tour.
  • 39-15 days prior to the departure date, the cancellation fee is 50% of the total price of the tour.
  • 14-8 days prior to the departure date, the cancellation fee is 75% of the total price of the tour.
  • 7 days prior to the departure date or less and in the event of a no-show, the cancellation fee is 100% of the total price of the tour.

 

  • No money is refunded if you resign from the tour once it has started or you do not arrive in Poland at all. Please note that cancellation made by one or more of the members of the party entails changes to the total number of travelers. Hence, the price for the tour will need to be recalculated for the remaining members of the party.

 

 

CANCELLATION MADE BY VIA POLAND TRAVEL:

Via Poland Travel may cancel your tour if we are prevented from performing the contract because of unavoidable and extraordinary circumstances. The Traveler shall be notified about this without undue delay before the start of the tour. Should it be necessary to cancel a tour, Via Poland Travel will make every effort to provide similar arrangements on a different date at no additional cost or to move your deposit to a different kind of tour. If this is not accepted by the Traveler, a full refund of the sum received by Via Poland Travel will be made to the Traveler in the currency it was paid for. Via Poland Travel is not liable for additional compensation (e.g. related to non-refundable airline tickets etc. or exchange rates).

 

 

 CHANGES TO YOUR ITINERARY:

  1. Changes made by the Traveler after the tour has been booked but before the tour starts

 

If the Traveler requests changes to the tour itinerary that has already been booked and prepaid, the Tour Consultant will inform whether they are possible to be introduced. Please note that additional costs may apply, which should be paid together with the remaining balance. If the changes include canceling any of the services being a part of the customized tour package that have not incurred non-refundable expenses yet, it might be impossible to lower the remaining balance.

 

  1. Changes made by the Traveler once the tour has started

In the case of a customized tour package, it might be possible to change the tour program once it has started. The Traveler should contact Via Poland Travel as soon as possible in order to inform us of their requests. We treat every tour individually and do our best to fulfill our Travelers’ needs. However, we cannot guarantee that the requested changes will be possible to be made. Please note that additional charges may apply. Bear in mind that there will be no refund if you cancel any bookings, services or other elements of the tour once the tour has started.

 

  1. Changes made by Via Poland Travel

You acknowledge that traveling with Via Poland Travel requires a degree of flexibility, good humor and understanding that the itinerary, accommodation, and/or modes of transport may change, even after the tour’s commencement, without prior notice due to local circumstances. Changes may occur due to force majeure, poor road conditions, weather, availability of tickets, vehicle breakdown, or other forces beyond Via Poland Travel control or which cannot be reasonably foreseen.

 

 

 

 

PAYMENT METHODS:

 

We accept the following payments methods:

 

  1. Bank transfer. Please note that the Traveler covers all additional bank fees.
  2. Online Credit Card Payment. The Traveler receives a secure payment link from Via Poland Travel, where they provide the credit card details.

 

 

 

 

ONLINE CREDIT CARD PAYMENT:

The payment operator is  SumUp Limited, Block 8, Harcourt Centre, Charlotte Way Dublin 2, Ireland D02 K580.

Once you book your tour, your tour consultant sends you a personalized link and payment instructions to the email address you provided during the booking process. The link directs you to a payment site, protected by the SSL protocol, where you can complete your credit card payment.

All the data necessary to proceed with your payment, such as the card number, the expiration date and the CVV code (the three-digit code at the back of your card), is entered through a secure website with an SSL protocol. The data is processed only for the purpose of operating the payment. Via Poland Travel does not store or process any credit card numbers, only the information about card type and the last four digits of its number.

Complaints regarding online payment and/or the functioning of the website should be sent:

  1. by mail to: Via Poland Travel, C16/14, 32-086 Wegrzce, Poland

or

2. by email to: office@viapolandtravel.com

 

The description of the complaint should contain:

  1. information about the circumstances of the complaint, especially the kind of defect or fault and the date when it occurred,
  2. information about what you demand with regard to your complaint
  3. the contact details of the person filing the complaint. This will help Via Poland Travel investigate your complaint faster. Providing the above-mentioned information is only a recommendation and it does not affect the validity of your complaint. Via Poland Travel shall answer your complaint immediately, no later than within 14 calendar days from the moment the complaint is filled.

 

 

TOUR INCLUSIONS & EXCLUSIONS:

The complete list of tour inclusions & exclusions is always presented in your tour contract.

 

 

TRAVEL INSURANCE:

Travel insurance is not included in the price of the tour. It is the responsibility of each traveler to obtain comprehensive travel insurance that provides medical coverage in case of illness or emergency while abroad, coverage for medical evacuation and hospital care. We highly recommend purchasing cancellation insurance at the time of booking to protect your investment in the event of unforeseen circumstances.

 

 

EXCLUSION OF LIABILITY:  

Where Via Poland Travel provides services it will do so with due care and skill. Via Poland Travel is not responsible for the acts and omissions of others, including airlines and accommodation providers or for any loss, damage, death, injury and expense which you may incur as a consequence of the acts and omissions of others. Via Poland Travel excludes in advance responsibility for delays, changes in schedule, losses, injuries caused by acts of God, or of governments, local laws, climatic conditions, fires, wars, whether declared or not, riots, theft, terrorist activities, social and labor unrest, theft, mechanical or construction failures and difficulties, diseases, epidemics, quarantine, medical or customs regulation or danger, incidents to sea, land and air travel, and other similar acts, incidents, omissions, and conditions beyond our ability to control (‘Force Majeure’). Cancellation of Tour or any services caused by the Customer‘s inability to arrive in Poland as a consequence of external circumstances (e.g. floods, flight cancellation) does not release the Customer from paying the cancellation fee. However in the case when Customer cannot arrive because of Force Majeure (e.g. volcano eruption, floods) or flight cancellation and the Customer’s liability does not cover local cancellation fees – we promise to minimize the cancellation costs imposed on you. Via Poland Travel will not accept any responsibility or liability if you contravene any law or regulation of any country or region visited. Any independent arrangements that you make that are not part of the Via Poland Travel trip are entirely at your own risk.

 

 

COMPLAINTS:

All formal complaints must be submitted in writing within 14 days after the end of the tour. It is possible to send them via email (to: office@viapolandtravel.com), or post (Via Poland Travel, C16/14, 32-086 Wegrzce, Poland).

The complaint should include a description of services the Traveler was not satisfied with. Via Poland Travel will refund the difference between the contracted services and the replacement services, on the condition that the Traveler does not receive replacement services of the same or higher value. We recommend contacting us also during the tour, then we will be able to address the problem immediately.

 

Dispute Resolution:

Vie Poland Travel aims to resolve any disputes related to services and the application of these Terms and Conditions amicably. If an amicable resolution is not possible, the following provisions apply:
• Applicable law: The applicable law for contracts concluded between the Client and Via Poland Travel is Polish law. Any disputes will be resolved in accordance with Polish law.
• Jurisdiction: Any disputes not resolved through the complaint or mediation process will be resolved by the competent district court. If the Client is a consumer, they may, at their discretion, pursue claims in the court with jurisdiction over their place of residence or the court with jurisdiction over the Via Poland Travel’s registered office. Via Poland Travel Travel submits to the jurisdiction of Polish courts for disputes related to concluded contracts.
• Out-of-court dispute resolution: The Client, as a consumer, may opt for out-of-court methods for resolving consumer disputes. In particular, they may request mediation or dispute resolution from a permanent consumer arbitration court at the Provincial Inspectorate of Trade Inspection or another competent institution. Detailed information on accessing these procedures is available on the website of the Office of Competition and Consumer Protection (UOKiK). Using out-of-court dispute resolution methods is voluntary and requires the consent of both parties.

Note: In case of disputes within Poland, the Polish version of these Terms and Conditions shall prevail.

 

 

 

CHANGES TO THE TERMS:

Via Poland Travel reserves the right to make changes to these Terms and Conditions. Changes may occur, particularly due to changes in the law, changes in the way services are provided (e.g., introducing new features on the Service, expanding or changing the offer), changes in Via Poland Travel’s address or registration details, or to improve the security or clarity of the Terms.

Users will be informed of any changes to the Terms by making the updated version available on the viapolandtravel.com website in the ‘Terms and Conditions’ section, with a notice indicating the date the changes take effect. In the case of significant changes, Via Poland Travel Travel may additionally notify registered Users via email about planned modifications.

Changes to the Terms will take effect 14 days from the date the updated version is posted on the Service’s website, unless the notice of change specifies a later date. Services booked before the date the changes take effect will be governed by the version of the Terms that applied at the time of booking (contract conclusion), unless legal provisions require the application of the new provisions or the parties agree to apply the new provisions.

Via Poland Travel recommends regularly reviewing the current version of the Terms. Continuing to use the Service after the changes take effect will be considered acceptance of those changes by the User.

 

 

 

VIA POLAND TRAVEL’S INSURANCE IN CASE OF BANKRUPTCY :

Due to the regulations of the Polish Law, Via Poland Travel as a registered Polish Tour Operator holds an obligatory Tour Operator Insurance provided by Compensa Vienna Insurance Group, to protect travelers in case of the tour operator’s bankruptcy. If your tour is canceled by Via Poland Travel and your deposit is not refunded due to the tour operator’s insolvency, you can apply to the Marshall of Malopolskie Voivodeship or Compensa Vienna Insurance Group for the compensation.

 

Urząd Marszałkowski Województwa Małopolskiego w Krakowie

Racławicka 56

30-017 Kraków

tel. tel. (+48 12) 379 60 00

e-mail: sekretariat.ts@umwm.malopolska.pl

 

 

COMPENSA  Vienna Insurance Group

Al. Jerozolimskie 162

02 – 342 Warszawa

e-mail: ula@ubezpieczniej.pl

tel: (+48 22) 501 61 00
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Reservation Policy

Reservation Policy

BOOKING & CANCELLATION POLICY 

 

When you’re happy with the discussed itinerary and after you have confirmed your trip with us, you receive:

 

  • a confirmation;
  • a tour contract;
    and
  • instructions on how to pay for your trip. 

 

 

 

There are two options of payment:

 

  • bank transfer
    or
  • via a secure payment link (the 3D Secure program for Visa and SecureCode for Mastercard)

 

 

Currency: 

We accept payments in USD or EUR.

 

 

When is the payment due?

To confirm the booking, a non-refundable deposit of 20% of the price is required.

The remaining balance is paid 40 days prior to the start date.

If your departure is within the next 40 days, you will be asked for the full amount to be paid directly after confirming.

 

 

 

What is the cancellation policy?

As we also love traveling, we understand that it is important to be transparent about the basics to aid your decision-making process. So, here are the details about the cancellation policy that will apply to your booking:

 

  • 40 days or more prior to the departure date, the cancellation fee is 20% of the total price of the tour.
  • 39-15 days prior to the departure date, the cancellation fee is 50% of the total price of the tour.
  • 14-8 days prior to the departure date, the cancellation fee is 75% of the total price of the tour.
  • 7 days prior to the departure date or less and in the event of a no-show, the cancellation fee is 100% of the total price of the tour.

 

  • No money is refunded if you resign from the tour once it has started or you do not arrive in Poland at all. Please note that cancellation made by one or more of the members of the party entails changes to the total number of travelers. Hence, the price for the tour will need to be recalculated for the remaining members of the party.

 

 
FAQ

Frequently Asked Questions

Below please see a list of most often asked questions.

Feel always welcome to contact us if you need any information, will be happy to assist.

 

 

1. Does Via Poland Travel arrange also group or small group tours?

No, everything we do is tailor-made, we do not arrange group tours. We also do not arrange regular group tours with fixed departures.

We arrange comprehensive, fully private, customized tour packages to Poland and nearby countries such as Czech Republic, Slovakia and Hungary.

But certainly – we do arrange tailor-made tours for groups of any size.

 

 

 

2. Is visa necessary to travel to Poland, Slovakia, Czech Republic and Hungary?

All these countries are Schengen member states and require a Schengen visa. Citizens from an EU member state and countries including the USA, Australia, Canada, Japan, Mexico, do not need to apply for a visa to travel to Poland.

 

 

 

3. What are the major cities for international flights?

In Poland best is to use Warsaw Airport (capital), Krakow or Gdansk.

In Slovakia – Bratislava (capital).

In Hungary – Budapest (capital).

In Czech Republic – Prague (capital).

 

 

 

4. What kind of vehicles do you provide?

All the cars and minivans we use are modern, air-conditioned, quality cars that can easily and comfortably accommodate a group of up to 7 people and a driver. These are mainly Mercedes mini-vans or Mercedes, BMW or Skoda sedan cars / station wagons, or similar.

For bigger groups we provide modern, quality, comfortable minibuses and coaches.

On request, we also provide luxury limousines.

 

 

 

5. Will we have one driver throughout the whole tour?

Yes. We always plan all our tours in the way that one driver services one, particular group of guests.
Our aim is not to change the drivers/cars. And most often one, the same driver takes care of particular guests and it always works best this way.

Sometimes, very rarely, if something unexpected happens, we need to allocate more than one driver for the same travelers.

There might be different drivers only for very short, airport transfers.

 

 

 

6. Is there one guide for the whole trip?

On your trip you have private guides for city tours or certain locations (castles, museums) – you meet them for a few hours, they are your personal guides.

Each guide is a licensed one for a particular destination, e.g. there are guides in Krakow – and they are experts in this city, in Warsaw – the same, at Malbork castle etc.

 

 

 

7. Do you offer insurance and is it included?

No, we do not have insurance in our offer and we do not include it in the total tour price.
Insurance is always arranged by our guests on their own.

 

 

 

8. Do you offer flights and include airfare in the total tour price?

No, we do not arrange flights and airfare is not included in the total tour price.
Flights are always booked by our guests on their own.

 

 

 

9. What is the currency of Poland, Slovakia, Czech Republic and Hungary?

Zloty (PLN) is the official currency in Poland.

In Slovakia – EUR.

In Czech Republic – Czech koruna (CZK).

In Hungary – Hungarian forint (HUF).

 

In all the countries credit cards are widely accepted, but cash is still necessary.

 

 

 

10. How can I pay for the tour?

There are two options of payment:

Bank transfer
or
via a Secure Payment Link (the 3D Secure program for Visa and SecureCode for Mastercard).

 

 

 

11. What currency do you accept?

We accept payments in USD or EUR.